Ofgem issues energy tariff plan

Written By Unknown on Jumat, 19 Oktober 2012 | 16.50

19 October 2012 Last updated at 04:44 ET
Ian Marlee

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Ofgem's Ian Marlee explains how the new plans would work

Energy regulator Ofgem has unveiled proposals to force suppliers to tell customers about the cheapest gas and electricity tariffs they have on offer.

Ofgem said the proposals, which the industry has described as "challenging", would make the market "simpler, clearer and fairer".

The plans include firms to showing their cheapest tariff on bills.

It follows days of uncertainty over David Cameron's plan to force firms to put customers on their lowest tariffs

Ofgem's proposals also include banning complex multi-tier tariffs, new personalised information to help consumers find their best deal, and ensuring customers default to the cheapest option at the end of fixed-term contract.

Ofgem chief executive Alistair Buchanan said: "Our plans will put an end to consumers being confused by complex tariffs and will usher in a simpler, clearer, fairer and more competitive energy market for all consumers.

"I am glad to say that suppliers have already responded with some initiatives, but these do not go far enough."

Continue reading the main story

Ofgem is determined to press forward with... the most far-reaching shake-up of the retail energy market since competition was introduced"

End Quote Alistair Buchanan Chief executive, Ofgem

Angela Knight, the chief executive of Energy UK, which represents the major suppliers, told the BBC: "What they have here is a pretty challenging set of requirements on the companies and we will work with Ofgem and others, once we have got the detail, to get what is in the best interests of our customers."

'Press forward'

Ofgem is proposing to limit each energy supplier to no more than four core tariffs for each fuel.

Dual fuel discounts will be presented separately to increase clarity. A pilot scheme will force suppliers to tell the most vulnerable customers, and those who have not switched for three years,

On Wednesday, Mr Cameron surprised the energy industry when he said during Prime Minister's Questions that the government would introduce laws to make suppliers give customers the cheapest tariffs.

Energy Minister John Hayes said later that the government was only considering introducing such a law.

Ofgem will now conduct further consultation with the industry and consumers, and believes the proposals could be enforced from next summer.

However, the regulator said that there was nothing to stop energy companies starting to implement changes now.

Mr Buchanan said: "We have spoken to thousands of consumers who have helped us shape this package through a period of extensive consumer research, and are very grateful for their input.

"Ofgem is determined to press forward with proposals to deliver for consumers the most far-reaching shake-up of the retail energy market since competition was introduced."

Controlling bills

Mrs Knight, of industry body Energy UK, said: "Ofgem are saying to us is (you should have) a very small handful of tariffs, you have got to be very clear on them and tell your customers about them and give the customer the choice.

"We need to have a set of proposals that are in the best interests of our customers and I think the customers do want choice. I do believe that choice is the right thing. I don't think we should say to the customer 'You must have this or that'."

She added that she had not seen Prime Minister David Cameron's proposals, after he suggested in the Commons that customers should be automatically put on a supplier's cheapest tariff.

Tom Lyon, of price comparison website Uswitch, said that the proposals were a move towards a more regulated energy market.

The changes would not solve consumers' problems with their suppliers, he told the BBC, "but it should make it easier for customers to take more control of their energy bills".

Richard Lloyd, executive director of consumer group Which?, said: "This is another big step towards helping people get the best price for their energy.

"These proposals will boost customer power, making it much easier to shop around, and should increase the pressure on the energy companies to keep their prices in check."


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