'Five to 10 years' to restore trust

Written By Unknown on Selasa, 31 Desember 2013 | 16.50

31 December 2013 Last updated at 04:43 ET

Barclays chief executive Antony Jenkins says he expects it to be five to 10 years before he can restore public trust in the bank.

It has been a difficult year for banks, with growing compensation claims for mis-selling as well as investigations into rigging parts of the market.

Mr Jenkins said that people in large organisations, "want to do the right thing - it's sometimes that they perceive the right thing differently".

He became Barclays boss in August 2012.

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A picture was painted of an industry whose instincts is to bend or break the rules, when there's money to be made and no-one's looking."

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Mr Jenkins was guest editor of the Today programme on Radio 4 on Tuesday.

He made the comments in a session with students at Brooke House Sixth Form College in East London, at an event organised by the charity Speakers for Schools, which was founded by BBC business editor Robert Peston.

The Archbishop of Canterbury Justin Welby was also on Radio 4. He said that there had been a "progressive loss of vision of what banks are for".

He added that while many business leaders seemed to have realised the mistakes that had been made, some were clearly still "in denial" although he declined to name them.

When asked how far away banks are from serving society as a whole, rather than just the wishes of shareholders, the Archbishop said that the challenge of leadership was to make clear the urgency of a "massive cultural change" away from serving shareholders.

Mr Welby added that there was still refusal to accept the continued need for cultural transformation after the 2008 financial crisis from some in the banking sector.

"I came across senior members of the City who were still absolutely in denial about what happened in 2008" he said.

Mr Welby and Mr Jenkins appeared together on the programme, and spoke of the "similarities" between leadership of a bank and of the Church of England.

Mr Jenkins said that they shared views on "where banks need to go".


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