Royal Mail has warned that competition from rivals could hurt its future revenues as it reported a rise in annual operating profits to £671m.
It said moves by rivals to compete with its direct delivery service meant its Ofcom-set profit margin may "never sustainably be achieved".
Royal Mail called on Ofcom to carry out a review of direct delivery services across the UK.
Shares in Royal Mail fell by 37.5p, or 6.5%, to 537.5p.
FlotationRoyal Mail's results showed that its overall sales rose to £9.46bn in the year to 30 March, up from £9.15bn a year earlier.
Royal Mail has put a threat to the universal service obligation on the table today. It says that competitors such as TNT cherry picking lucrative door-to-door delivery routes in cities means the Royal Mail will be left with the less economically viable rural services which it is legally obliged to operate. By 2016, the business suggests it could be costing the Royal Mail £200m a year by 2016.
It will now be complaining to the postal regulator, Ofcom, and demanding "immediate action" to protect the service obligation.
Ofcom has given its response. "We would expect Royal Mail to take appropriate steps to respond to the challenge posed by competition, including improving efficiency," it said this morning. In plain speak, Ofcom seems to believe there is a lot more Royal Mail can do to save costs before it make a serious point about the threat of the competition.
Its parcel delivery service overtook its letters business to become the biggest contributor to revenue for the first time.
Sales in its parcel delivery business rose 7%, although parcel delivery volumes were flat. Letter delivery volumes fell by 4%.
Royal Mail has faced intense competition in its parcel delivery service over the past year as the market has boomed on the back of online shopping.
The results are the first full-year figures since the controversial flotation of Royal Mail shares last October.
The flotation was criticised for selling shares in the company too cheaply, as Royal Mail's shares rocketed as much as 87% above the initial share price of 330p in the first few days after it was listed on the stock market.
Universal serviceThe group's chief executive Moya Greene said the company's performance was in line with expectations but she admitted it faces a "couple of headwinds".
She said: "The competitive environment on the parcels side is more intense. We are taking steps to remain the leader in this growing market.
"On the letters side, the headwind is direct delivery and we have strategies in place to counter its adverse financial impact."
Under Royal Mail's universal service obligation it is required to deliver post to all parts of the UK six days a week.
Continue reading the main storyIt is also required to provide access to competitors such as TNT for final mile deliveries.
Ofcom is already investigating a complaint from TNT over Royal Mail's decision to change conditions and increase the prices it charges to deliver post collected and pre-sorted by its competitors.
Royal Mail believes an investigation into this complaint will lead to a long period of uncertainty around the prices it charges other postal operators.
Ms Greene said: "TNT Post UK can cherry-pick easy-to-serve urban areas, delivering easy-to-handle post to homes less frequently than Royal Mail and to no defined quality standard.
"Royal Mail is required to deliver six days a week, overnight, throughout the whole country, to stringent quality standards and at a uniform, affordable tariff.
"Moreover, we are also required to deliver any items TNT Post UK does not consider economic to deliver itself. If TNT Post UK is successful in delivering its stated objectives, this could threaten the fundamental economics of the Universal Service."
Royal Mail said the impact of rival TNT Post UK's plans to launch its own direct delivery service could reduce its revenue by more than £200m by 2017-18.
It said if action was not taken there was a reasonable prospect its profit margin target range of between 5% and 10% - set by the communications regulator - "may never sustainably be achieved".
However, Ofcom rejected Royal Mail's call for a review.
A spokesman said: "We do not believe that there is presently a threat to the financial sustainability of the universal postal service.
"Ofcom keeps the market under constant close review, examining the future business plans of major operators. We have a duty to secure the universal service, and if we identify any future threat we have powers to step in to protect it.
"We would expect Royal Mail to take appropriate steps to respond to the challenge posed by competition, including improving efficiency."
In a statement, TNT Post said: Where we do not deliver the mail ourselves, Royal Mail currently charge us a commercial fee which is reflected in Royal Mail's growing profits.
"Competition has created choice and driven innovation and Royal Mail, like its competitors, has no specific quality regulation on its key business mail services."
Sunday serviceOn Wednesday, Royal Mail announced plans to trial a Sunday parcel delivery service in response to increasing demand for goods ordered online.
Later this summer it will open about 100 offices on Sunday afternoons for customers to pick up their parcels.
Delivery offices with the highest parcel volumes across the UK will take part in the scheme.
The company will also try out parcel deliveries to addresses within the M25 motorway on Sundays.
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